Effective Date: January 1st, 2026
Caliber Metal is strictly a material supplier and assumes no responsibility for interpreting project specifications, engineering requirements, or structural design.
Customers are solely responsible for ensuring that all ordered products comply with applicable local building codes, specifications, and project requirements.
All products are custom-made to order and are considered final once production has begun.
Quotes are estimates only and are not binding contracts. Unless otherwise stated in writing, quotes expire after 30 days.
Products become the property of the buyer upon pickup or delivery from Caliber Metal’s facility.
All communication with Caliber Metal may be recorded for quality assurance and training purposes.
All metal panels, trim, and accessories are fabricated based on customer-provided measurements and specifications.
Caliber Metal is not responsible for measurement errors, misordered components, or unsuitable product selection.
Any changes requested after production has begun may result in additional charges.
Customers must confirm all color selections and panel profiles prior to fabrication. Color variations due to screen or display differences are not grounds for return.
Caliber Metal may offer optional delivery services. Deliveries are curbside or to the closest safe and accessible offloading location.
Customers are responsible for ensuring safe and unobstructed access to the delivery site.
If site conditions prevent safe delivery, materials may be returned, and additional delivery charges will apply.
Caliber Metal is not liable for damage to driveways, landscaping, or structures beyond the curb line.
Standard orders are typically available for pickup or delivery within 24–48 hours, subject to material availability and order volume.
Lead times for standing seam panels or large-volume orders may vary and will be communicated at the time of quoting.
Delays caused by weather, equipment failure, or material shortages are not the responsibility of Caliber Metal.
Caliber Metal supplies products covered by applicable manufacturer warranties (such as paint or coating warranties).
All warranty claims are subject to manufacturer review and approval.
Caliber Metal does not guarantee product performance resulting from improper installation, handling, storage, or misuse.
All materials must be installed according to industry standards and local codes.
Payment in full is required prior to production or material release unless credit terms have been approved in writing.
Credit card payments are subject to a 3.00% processing fee.
Approved account balances must be paid by the 10th of the following month to avoid late fees.
Returned checks or failed payments are subject to a $50 fee plus applicable bank charges.
No refunds will be issued for unused or leftover materials once products have been custom cut or fabricated.
Orders may not be canceled once fabrication has begun.
Returns are not accepted for custom-made products, including panels, trim, and specialty items.
Stock (non-custom) accessories may be returned within 7 days if unused and in resalable condition, subject to a 15% restocking fee.
All returns require prior authorization.
Caliber Metal is not responsible for damages resulting from delays, incorrect use, improper handling, or faulty installation.
Under no circumstances shall Caliber Metal be liable for any incidental, indirect, or consequential damages.
The maximum liability for any claim shall not exceed the original purchase price of the product in question.
Metal products may have sharp edges and should be handled using appropriate personal protective equipment (PPE).
Prolonged exposure to environmental elements may affect surface temperature and product condition.
All materials should be stored in a dry, covered location until installation.
Caliber Metal is not liable for injuries caused by mishandling or improper installation.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas.
The buyer agrees to pay all collection costs, attorney fees, and interest incurred in the recovery of unpaid balances.
Any claims must be submitted in writing within 48 hours of material receipt.
By providing your contact information, including phone number and email address, you consent to receive communications from Caliber Metal via phone calls, emails, or text messages related to:
Quotes and orders
Fabrication and delivery updates
Invoices and account-related matters
You may opt out of text message communications at any time by replying STOP. Consent to receive communications is not a condition of purchase.
