Caliber Metal is strictly a material supplier and assumes no responsibility for interpreting project specifications or engineering requirements.
Customers are responsible for ensuring ordered products meet applicable local codes, specifications, and structural requirements.
All products are custom-made to order and considered final once production has begun.
Quotes are estimates only and not binding contracts. Final pricing may change due to raw material costs, customizations, or order modifications.
Unless stated otherwise, quotes expire after 30 days.
Products become the property of the buyer upon pick-up or delivery from Caliber Metal’s facility.
All communication may be recorded for quality and training purposes.
All metal panels, trim, and accessories are fabricated to customer-provided measurements and specifications.
Caliber Metal is not responsible for measurement errors, misordered components, or unsuitable product selection.
Any changes made to an order after production begins will result in additional charges.
Customers must confirm all color choices and profiles prior to fabrication. Color variations due to screen differences are not grounds for return.
Caliber Metal offers optional delivery services. All deliveries are curbside or to the closest safe, accessible area for truck offloading.
Customers must ensure unobstructed and safe access to the delivery site.
If site conditions prevent safe delivery, materials will be returned, and redelivery charges will apply.
Caliber is not liable for damage to driveways, landscapes, or structures during delivery beyond the curb line.
Most standard orders are available for pickup or delivery within 24–48 hours, depending on volume and material availability.
Lead times for standing seam panels or large volume orders may vary and will be communicated at the time of quote.
Customers are encouraged to provide advance notice for high-volume or time-sensitive projects.
Delays due to weather, equipment failure, or material shortage are not the responsibility of Caliber Metal.
Caliber Metal supplies products backed by manufacturer warranties (e.g., 40-Year Valspar paint warranty).
All warranty claims are subject to manufacturer review and terms.
Caliber Metal does not guarantee performance due to improper installation, handling, or storage.
All materials should be installed per industry standards and local codes.
All orders must be paid in full before production or release unless approved for credit.
Credit card payments are subject to a 3.00% processing fee.
Customers with approved terms must pay by the 10th of the following month to avoid late fees.
Returned checks or failed payments are subject to a $50 fee plus applicable bank charges.
No refunds for unused or leftover materials once custom cut/fabricated.
Orders cannot be canceled once fabrication begins.
Returns are not accepted on custom-made products, including panels, trim, and specialty orders.
Stock accessories (non-custom) may be returned within 7 days if unused and in resalable condition, subject to a 15% restocking fee.
All returns require prior authorization.
Caliber Metal is not responsible for damages resulting from delays, incorrect use, or faulty installation.
Under no circumstances shall Caliber Metal be liable for any incidental, indirect, or consequential damages.
The maximum liability for any claim shall not exceed the original purchase price of the product in question.
Metal roofing and trim products may have sharp edges and should be handled with appropriate PPE.
Prolonged exposure to sunlight and elements may affect surface temperature and product performance.
Store all metal materials in a dry, covered location until installation.
Caliber Metal is not liable for injuries caused by mishandling or improper installation.
All disputes shall be governed by the laws of the State of Texas.
Buyer agrees to pay all collection costs, attorney fees, and interest if legal action is required to recover unpaid balances.
Any claims must be submitted in writing within 48 hours of receiving the materials.
QUALITY STARTS WITH ACCURACY
Please review your quote and specifications carefully. Caliber Metal is committed to delivering superior quality, but it is the customer’s responsibility to verify all details before fabrication.
